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The Nature of Reseller Web Hosting

The cPanel reseller web hosting modus operandi functions by slicing cPanel hosting server(s) into predefined reseller web hosting accounts, which are subsequently sold as individual reseller plans. Each single cPanel reseller hosting package is administered by the WebHost Manager (WHM) admin user interface. WebHost Manager is the place where the reseller creates the shared website hosting packages marketed under his own brand name. Here are the common steps an ordinary cPanel hosting reseller has to pass through:

1. Choose a billing/invoicing software platform

So as to collect money from their customers, the resellers must acquire a billing software system connected to the cPanel/WHM platform. The most famous invoicing software platforms for cPanel and WHM are ModernBill, WHMCS, ClientExec and AWBS.

2. Create a merchant account

A merchant account for credit/debit card payments is needed. Preferably issued by a bank (Bank of America, HSBC, Barclays, etc.) or some kind of a billing gateway (PayPal, WorldPay, 2CheckOut, etc.). Without the merchant account, the reseller could not gather any credit/debit card payments from his website hosting clients. This merchant account must be set up inside the desired billing platform by the devoted reseller.

3. Open a domain name reseller account

If you are about to offer domain name registration and transfer services to your clients, you need to set up a domain name reseller account with some domain name registrar and to link it inside the invoice software system.

4. Create the shared web space hosting packages

The cPanel reseller web hosting business operating model enables the reseller to resell shared hosting accounts exclusively. Utilizing the WebHost Manager interface, the wholesale hosting resources must be cut into smaller packages.

5. Choose the price tags for the shared website hosting plans

Now is the time for the reseller to set the price tags for the offered shared webspace hosting packages. While doing this, it's good to pay good attention to the circumstance that inside the payment processor (which is distinct from cPanel and WebHost Manager, in other words a 3rd login place for the reseller so far and 2nd for the customers) the customers will be able to take a gaze at their invoices (due or paid) and the earlier payments made, i.e. this is the Billing Manager for the exalted cPanel hosting customers too. cPanel has almost 150 sections inside (the customer needs to learn swiftly), but does not include any Billing or Invoice Manager. Can you imagine that?

6. Set the price tags for the domains

The customer interface provided by cPanel also does not support quite fundamental domain operations, such as registrations, transfers, renewals, parking, DNS registrations, DNS record modifications, etc. So, this invoice gateway is also providing a location for the zealous cPanel web space hosting customers where they can perform some (still, not all) of the abovementioned essential domain name administration and manipulation activities. So, now is the time for the reseller to decide which Top-Level Domains (TLDs) will be offered and to select their respective registration, transfer and renewal prices.

7. Include a trouble ticket system

Another thing that lacks in the customer interface offered by cPanel is a client support section (a technical support system). Based on the billing software platform the reseller has picked already, a client support system is either available or not. If it is not included, the reseller has to provide a ticket platform and to install it somewhere. Somehow the shared website hosting clients should be informed of its presence.

8. Connect the order wizard with the site

Finally, now is the time for the reseller web hosting site itself. There the shared web space hosting packages and domain names can be obtained by the potential customers. The entire web site must work in perfect rapport with the invoice software. This suggests, within the site, the order wizards and the order pages need to be linked correctly.

Let's sum up the login places available with the cPanel-based hosting reseller packages. There are minimum two and maximum 4 locations to log in to, which can be quite inconvenient for the resellers and particularly for the customers.

For the reseller the login places are:

(1) cPanel (for the reseller web site); (2) WHM; (3) the billing platform; (4) the client support system (this is in case the invoicing software does not already include it - some do, others don't).

Login places for the keen cPanel web site hosting customers:

(1) cPanel; (2) the billing software platform; (3) eventually the customer support trouble ticket platform.


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